With more than 20 years of human factors and usability experience solving Interactive Voice Response (IVR) system problems, IVR Doctors can bring their cost-reduction expertise to your company - with increased self-service utilization and improved customer satisfaction.
IVR Doctors offers IVR Workshops and IVR Usability Tests ("Wizard of Oz" Usability Tests). In addition, IVR Doctors publishes an annual Energy Utility IVR Benchmark Report. This year's report includes the ratings and rankings of 100 companies in the U.S. and Canada and examines each on the basis of Functionality, Usability and Aesthetics.
Visit ivrdoctors.com to learn more about the services offered.